My account



Forgot your password?

No account yet?

Cart  

No products

Shipping 0,00 €
Total 0,00 €

Cart Check out

Contact

Newsletter




I placed patterns order but I did not receive any email containing my patterns to be downloaded.

I do not manage to download plans or plan PDF does not open.
The proposed plans are for the size(format) PDF. Verify that you have the last version of the software Adobe Reader (Adobre Reader 9) to visualize(display) them, otherwise produce you on the site of Adobe here to download her(it). The file to be downloaded is for the size(format) zip ( compressed file) so that the download is fast. It is enough after the download to double-click on the file zip to get back plans in PDF (every zip contains the plan in Frenchman(French people) and the plan in Englishman(English people)). If however you meet difficulties in this stage, you can download here and free of charge the software 7 - zip which allows to open files to the size(format) zip.

Emails from Les Trésors d'Ildès can be considered as spam, please check the file 'Spam ' in your email's software.

If your email is xxx@hotmail.com or xxx@live.com  it can be a problem. Then just after your order, please follow the instructions detailed below in the section : "How to reach a pattern bought on the web site ?" to get your patterns.

If you paid with the method 'Agile Paypal ', please check emails received on your Paypal email address : patterns are sent to this address. In this case, an account is also automatically created on Les Trésors d'Ildès with the email and the password of your Paypal's account.

In every case, if you did not receive any email, please follow the procedure detailed below in "How to reach a pattern bought on the web site ?" to download your patterns from the website by connecting to your account.

I don't manage to download patterns or PDF File does not open correctly.

Jewels patterns avalaible on the website are in PDF format. Check that you have the last version of the software Adobe Reader (Adobe Reader 9) to display them, otherwise go on the Adobe website to download the last version.

 

 

General process of order

Simply add to cart the articles and valid your shopping cart.
You can pay with credit card, Paypal, check. You 'll receive a confirmation's order email which will indicate the detail of your purchase. We will send you a new email as soon as your order is sent. Anyway at any time you can follow the treatment of your order : you just have to register on the web site in the section "Your account" and click on "History and details of my orders".

Jewels Patterns Orders

Don't forget to indicate your desired langage when you order a jewel's pattern. Patterns are avalaible either in French or in French and English.

Once you have ordered a jewel's pattern, you will receive an email which contains a link towards your pattern.The file to download is in PDF Format. 

However if this process doesn't work simply or for more information, contact me at contact@lestresorsdildes.com, i will send you an email with the patterns you ordered.

 

You just have to login on the web site in the section "Your account" and click on "History and details of my orders". Then you'll find the orders you did on the website. Click on the number of the order you want, then if it's a jewel's pattern order, you will be able to download patterns in PDF format.

How to reach a pattern bought on the web site ?

You have lost the patterns you bought previously and you want to download them again? You just have to login on the web site in the section "Your account" and click on "History and details of my orders". Then you'll find the orders you did on the website. Click on the number of the order you want, then if it's a jewel's pattern order, you will be able to download the PDF file.

 

 


Google+